Refund policy

Our products are digital files delivered instantly, so there is nothing to return. We still want you to be satisfied with your purchase.

When we refund

Write to support@horizonhands.site within 14 days of your purchase and tell us what went wrong. We issue a full refund if:

the file failed to download and we could not resolve it;
the guide was not what the product page described;
you were charged more than once for the same order.

How to request one

Email support@horizonhands.site from the address you used at checkout, or include that address in your message. Tell us the title you bought and the reason for the request.

How long it takes

We reply within one business day. Approved refunds are returned to the original payment method and typically appear within 5 to 10 business days, depending on your bank.